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Terms & conditions

1. INTRODUCTION

These terms of use (“Terms”) govern the relationship between you and Circuit Launderette Services Ltd a company registered in England and Wales under company number 02944540 and whose registered office is Meadowcroft Lane, Halifax Lane, Ripponden, West Yorkshire, HX6 4AJ (“Circuit”), when you use our automated Circuit-branded laundry machines (“Circuit Machine”) to obtain a service from them (“Service”). 

These Terms set out important information regarding your rights, obligations and the restrictions that may apply when you order Services from our Circuit Machines, so please read them carefully before ordering a Service. We have the right to revise and amend these Terms from time to time and any changes we make will be posted on this page of our website. 

By ordering a Service from our Circuit Machines, you agree to be legally bound by these Terms. If you do not accept the Terms you should not order our Services. 

Any reference to you or your, means you as a customer of our Services and/or as a user of our website. Any reference to we us or our is a reference to Circuit. 

2. USE OF MACHINES AND SERVICES

  • a. You will not use a Circuit Machine for:
    • i. any unlawful purpose; or
    • ii. any purposes unconnected with the washing and drying of garments and other fabrics.
  • b. You will make sure that:
    • i. the pockets of all items are emptied before you place them in the Circuit Machine;
    • ii. you place nothing else in the Circuit Machine except fabrics suitable to be washed in it according to their manufacturer’s washing instructions; and
    • iii. you select the correct temperature and cycle for each wash.

3. ORDERING A SERVICE AND THE CONTRACT

Your order constitutes an offer to us to buy a Service. You will be deemed to have entered into a contract with us (“Contract”) if you use our Services and these Terms will be incorporated into any Contract.

4. PRICE AND PAYMENT

  • a. The price of the Service shall be as quoted on our Circuit Machine or payment unit or any of our mobile phone applications (“Apps”).
  • b. Payment for all Services must be made via an App or by contactless payment and we require payment before we make the Services available to you.
  • c. We use third-party providers to carry out and process your payments.

5. FAULTY MACHINE REFUND POLICY

  • a. You should contact us as soon as possible if a Circuit Machine adopts a mechanical or operational defect (excluding user misuse, wear and tear, or external damage) which prevents it from functioning as intended. You must report any such fault(s) within 48 hours from the date of purchasing the Service or otherwise your claim will be rejected.
  • b. If we agree that the Service was defective or misdescribed (acting reasonably) we will refund the price of the Service in full. We reserve the right to require you to send to us photographic evidence (including images of the garment care labels) to enable us to assess the alleged problems.

6. REFUND POLICY ON APPS AND LAUNDRY CARDS

  • a. Right to cancel/refund
    • i. You have the right to cancel your purchase of any App or laundry card credit. However, we will not accept cancellations of top-up purchases where all or part of the top-up credit has been used.
    • ii. To cancel any credit made to a laundry card please contact us by either by email or post. To facilitate processing your refund as promptly as possible, please forward your laundry card and the reason for requesting a refund and top-up code purchase receipt to: Circuit Launderette Services Ltd, Victoria Court, Halifax Road, Ripponden, West Yorkshire, HX6 4AJ. We will not provide a refund to you in respect of any postage paid in returning the laundry card to us where you are requesting a refund. However, we will cover these costs if you are transferring the laundry card balance onto the App (for which we will also require the laundry card sending to us).
    • iii. For a refund on the Circuit Go App please use the withdraw funds option within your app to self-refund. For a refund on any other App please email refunds@circuitgroup.com confirming your App ID along with the top up receipt which shows the Receipt ID or Transaction ID. We shall apply a £2 service charge for processing the refund.
    • iv. Refunds can only be made using the payment method you used to top-up. Any credit that remains unused for more than 12 months is non-refundable.
    • v. Refunds will not be processed for any free credit.
  • b. Card Code expiry
    • i. Your top up code for a laundry card will expire after 14 days, if you do not use your code within the given time, you will lose your credit. We are not liable to issue a new code or to refund the credit if you have allowed your code to expire. Once you have used your top up code to transfer the credit onto your card, the credit will remain on your card indefinitely.
  • c. Lost cards
    • i. Any laundry card is the sole responsibility of the cardholder (you) and Circuit will not accept liability for any loss of credit should the laundry card be lost or stolen. The card should be kept safe at all times and considered the same as cash. No credit will be issued on replacement laundry cards.
    • ii. We reserve the right to charge a nominal fee for the replacement of lost or stolen laundry cards.

7. OUR LIABILITY

  • a. In the unlikely event of loss or damage to an item, we will pay compensation if found liable following an internal investigation. The compensation offer will be in line with the Fair Compensation Guidelines as provided by the Textile Services Association (TSA). The TSA guidelines indicate that fair and reasonable compensation be paid based on an allowance for wear and tear and the age of the item. It is considered reasonable for us to ask for receipts, bank or credit card statements confirming the purchase price prior to agreeing to any compensation. If found liable, we will follow the TSA guidelines. The compensation given will not include extra costs to purchase the item, including but not limited to shipping costs, tailoring/altering costs, etc.
  • b. You must inspect the items following completion of the Service and if you believe that any item has been damaged you must inform us about such loss or damage within 48 hours, otherwise your claim will be rejected.
  • c. We will not be responsible for any damage to items which:
    • i. are not submitted to us for inspection following our request; or
    • ii. have been recleaned by you or a third party.
  • d. We may on occasion ask to inspect damaged items. In most cases these items will be collected by us but in some cases we may ask you to deliver them to our offices. We will not be able to continue looking into your claim if any requested items are not provided to us.
  • e. Subject to the following subparagraphs, we will compensate you (in accordance with paragraph 6.a) for loss or damage which is due to our breach of Contract or negligence up to a maximum value of £50 per item. We will not be responsible to you for:
    • i. any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a Contract for the Services;
    • ii. any indirect loss including but not limited to loss of profit, loss of business, business interruption, or loss of business opportunity;
    • iii. any loss or damage (including, without limitation, any colour loss, shrinkage or other damage) resulting from the following;
      • a) your failure to follow any special requirements or instructions for example you select the incorrect temperature and cycle for a wash contrary to the garment manufacturer’s instructions or;
      • b) any existing damage to the item prior to the commencement of the Service;
      • c) any extraneous objects left in or on the item, including but not limited to: vapes, coins, buttons, jewellery, cufflinks, collar stiffeners, pens or tie clips;
      • d) any damage caused by a fabric conditioner;
      • e) any normal wear and tear; or
      • f) anything placed in the Circuit Machine (by you or somebody else) apart from fabrics suitable to be washed in it according to their manufacturer’s washing instructions.
    • iv. We do not exclude or limit in any way our liability for:
      • a) death or personal injury caused by negligence;
      • b) fraud or fraudulent misrepresentation; or
      • c) any other matter in respect of which liability may not be excluded or limited in accordance with applicable law.

8. PRIVACY STATEMENT

We respect people’s right to privacy and we comply with our obligations under relevant data protection laws. We are committed to ensuring that your privacy is protected. For full details please refer to our Privacy Policy on our website – https://www.circuit.co.uk/privacy-and-cookies/.

9. GENERAL

  • a. Assignment and other dealings
    • i. We may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
    • ii. You may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without our prior written consent.
  • b. Notices
    • i. Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of residence (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or e-mail.
    • ii. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 10.2; if sent by pre-paid first class post or other next working day delivery service, at 9:00 am on the third say after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email, at 9:00 am on the second day after transmission.
    • iii. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  • c. Severance
    • i. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
    • ii. If any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
  • d. Third party rights. A person who is not a party to the Contract shall not have any rights to enforce its terms.
  • e. Variation. Except as set out in these terms and conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by the us.
  • f. Governing law. The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
  • g. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).