Get quick answers to common questions and sort issues with your laundry service.
Offline – back at 8.30am
App issues, login problems and technical difficulties
Payment terminal problems and technical difficulties
Laundry tips, detergent guidance and washing best practices
Error codes, machine malfunctions and technical issues
Balance transfers from laundry cards or older apps
Circuit Go gives you two simple ways to pay for your laundry – through the Circuit Go app on your Apple or Android phone, or by tapping the contactless terminal or inserting your card underneath the reader, which you’ll find in the laundry room.
Circuit Go uses a wall-mounted payment terminal that lets you pay contactlessly by card or smart device. Enter your email address after payment to receive notifications and receipts.
As well as making it simple to book and pay for your laundry, the Circuit Go gives you all your usage history. Go to Activities to find:
You can check your wallet balance by clicking on the balance banner, where you’ll also find wallet settings.
Under settings and support, you’ll also find:
If you’d rather speak to someone on the phone, feel free to call 0808 281 22 88
1. Download Circuit Go to your smartphone from Google Play or the App Store.
2. Open the app and tap ‘create a new user’. Enter your name and phone number, then make a PIN code.
3. When you create a user, we’ll send you a 6-digit one-time code by text, which you must enter to confirm your phone number.
4. To use Circuit Go, you’ll need a valid payment card. Circuit Go accepts Visa, MasterCard, Discover, JBC, American Express, Google Pay, Apple Pay, iDEAL, and Bancontact.
5. All set! You’re now ready to use Circuit Go.
If you’re having some trouble creating a new user profile in the Go app, please get in touch with our team.
• Make sure you’re connected to your mobile network and have entered the right phone number and country code
• If you’ve still not received a one-time code and have a good connection, you can press the “send new code” button
• If you still don’t receive the one-time code, contact Airwallet at Circuitgo@circuitgroup.com or 0808 281 22 88 and we will help you verify the account
Start by making sure you’ve entered the correct phone number and country code, and have a stable connection to your mobile network/the internet.
Forgotten your PIN? You can always press ‘Forgot PIN?’ on the sign-in page – all you have to do is enter your phone number and wait for a one-time code, which will arrive as a text.
When you’ve entered the code, you can select a new PIN. (Make sure you’re connected to your network so you can receive text messages.)
If you get a new phone number or don’t want to use Circuit Go anymore, it’s worth taking the time to delete your account properly. Go to Log in ➜ Settings ➜ My profile ➜ Delete profile.
1. In the Circuit Go app, tap “booking” to bring up a calendar. Please note that you can only book up to in the future.
2. Choose the date you want
3. Choose the time and make a holding payment
Please contact our customer support and use the Circuit Go app in the meantime.
You can! When you’ve made a payment, just enter your email address and we’ll send one through.
Enter your email address when you’ve made payment and we’ll send confirmation.
For help and top tips on washing your stuff with our machines, check out our handy laundry guide.
We’ve made sure you can use pods, powder or liquid, so the choice is yours. But please don’t pour liquid directly on to your clothes, as it can damage fabrics. Washing powder should be poured directly into the drum underneath your load.
Otherwise, please make sure you avoid:
• Bleach
• Colour catchers
• Fabric softener
While our machines are made to handle heavy loads, they’re not designed to wash duvets, and could be seriously damaged. Please take duvets to a specialist cleaner or launderette.
Take care not to underfill or overfill our washing machines, as this will stop the spin cycle and leave you with soaking wet, still-dirty clothes (which you MUST NOT then put into a dryer!).
Use the guides on the washing machine and make sure the load sits between the minimum and maximum lines.
We recommend separating heavy items like jeans, jumpers, and towels.
Check out our handy guide for all the help you need.
Firstly, please double-check you haven’t overfilled the dryer. You should use the machine’s instructions and only load it between the minimum and maximum guidelines.
If you haven’t overfilled the dryer, there could be a few reasons your clothes aren’t dry. Please contact us by starting a live chat or call us on 01422 820 026.
For the majority of our machines, you’ll be able to restart the machine for free within the first 15 minutes after your payment. If your payment has been received and the washing machine still doesn’t start, tap ‘Trouble?’ in the app.
Afterward, a pop-up tab will appear, allowing you to choose ‘Start again’.
If this isn’t working, please contact Circuit on 0808 281 22 88 or Circuitgo@circuitgroup.com and have your transaction ID or phone number ready. You can find the transaction ID on the receipt in the app.
If you can’t find your receipt, it’s probably because you’ve only booked the machine and haven’t paid to use it yet. You only pay for the machine when you start it.
If you need a refund, the amount will be returned to your account within 5-10 business days.
If you can’t connect to the machine, there might be an issue with the Bluetooth connection between phone and machine.
To solve this:
• Make sure you’re actually in the laundry room – you can only pay for machines within a 10-30 metre radius
• Make sure Bluetooth is on and allowed in Bluetooth permissions
• Make sure the machine is ready to receive payment by closing the door and selecting a programme
• If you’re using an Android phone and it can’t connect to any of the machines in the laundry, your phone might have reached its limit of how many devices it can connect to. Go to Settings → choose Apps → tap on the button to sort your apps → enable Show system apps → choose Bluetooth → tap Storage → tap Clear data
Still having issues? Contact Airwallet at Circuitgo@circuitgroup.com or 0808 281 22 88
This could be because:
• The list of machines in the laundry is only updated once a minute
• Some machines only become available again when the previous wash is finished and the door is opened
Why hasn’t the cycle finished when it shows as finished in the app?
The washers sometimes may take longer than the estimated time, this is so you get a good quality wash.
The washers sometimes may take longer than the estimated time, this is so you get a good quality wash.
1. In the Circuit Go app, tap “booking” to bring up a calendar. Please note that you can only book up to in the future.
2. Choose the date you want
3. Choose the time and make a holding payment
Keep hold of the item of clothing – please don’t throw it away – and make sure it’s dry (you might want to let it air dry to prevent further damage). Jot down the laundry room location and the number of the machine you were using.
Next, contact us by starting a live chat or call us on 01422 820 026– we’ll look into it right away.
Please keep in mind that all faults or damage must be reported within 48 hours.
Check that the machine hasn’t been overloaded (your washing shouldn’t go above the ‘maximum’ guideline).
At the end of the cycle, try taking out some clothes out and restart the cycle.
If you’re still having issues, please contact us by starting a live chat or call us on 01422 820 026.
These codes mean the machine lock has sensed that the door is partially open. To solve the issue, please open the door and leave it for 5 seconds. When you’ve done this, slam it shut again, lean on the door handle for 15 seconds, reselect the cycle and press start.
These codes mean no water is getting into the machine. Check with site maintenance that the machines actually have a water supply.
If you’re still having issues, contact us by starting a live chat or call us on 01422 820 026.
Simply get in contact with us with your email address for the old Circuit app. If you do not have access the email address used in the old Circuit app you will need to provided a receipt and the means of purchase to cover the balance. If you cannot find these details, please contact out customer service team.
For a balance transfer on your laundry card where the balance is under £10, please create an account on the new Circuit Go App then call us on 01422 820040. A code will be given to you to add to your app.
Any laundry card where the balance to be transferred is over £10 please post this into us at the below address:
Circuit Launderette Services Ltd,
Victoria Court,
Halifax Road,
Ripponden,
West Yorkshire,
HX6 4AJ
We will add the cost of the postage to the coupon once this has been received.
Please note: Any balance transfer request where the credit value for both Mobile App and Laundry Card is over £50 will need to be refunded to the original source of payment. In this instance we can waive the £2 admin fee.
